Privacy Policy
Last Updated: August 21, 2026
1. Introduction
FretTracks ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use the FretTracks website and related services.
2. Information We Collect
2.1 Feedback Submissions
Feedback: If you send feedback, we collect the message you submit and any name or nickname you choose to provide.
Email Address: Email is optional for general feedback and required for demo-video submissions so we can contact you with questions.
Demo Video Links: If you submit a demo video, we collect the video link and your confirmation that you created, own, or have permission to share the content.
2.2 Usage and Technical Information
Usage Data: Anonymous statistics about pages, backing tracks, scales, and features visitors use so we can improve the site.
Performance Data: Technical data such as errors, browser details, and page performance information used to maintain and improve the service.
Abuse Prevention Data: Limited technical signals, such as hashed IP information and submission timing, used to prevent spam, flooding, and misuse of community forms.
3. Legal Basis for Processing (EU/UK Users)
We process personal data only where we have a valid legal basis. The legal bases we rely on are:
Legitimate Interests: We process usage, performance, and abuse-prevention data to operate, protect, and improve FretTracks.
Consent: Where you choose to submit feedback, provide an email address, or allow us to post your comments, we process that information based on your consent.
Legal Obligation: We may process information where required by applicable law.
4. How We Use Your Information
Operate and improve FretTracks content, backing tracks, scale pages, and practice tools.
Review, moderate, and respond to community feedback.
Review demo-video submissions and contact submitters when needed.
Display approved comments only when the submitter has given permission.
Protect the site from spam, abuse, flooding, and automated misuse.
Analyze anonymous usage patterns and performance issues.
5. Email Communications
If you provide an email address, we may use it to respond to your feedback or demo-video submission. We do not sell email addresses.
6. Information Sharing and Disclosure
6.1 Third-Party Services
We use third-party services to operate and protect FretTracks, including:
Firebase and Google Cloud: Provides hosting, database, authentication for admin tools, analytics, and infrastructure.
Analytics and monitoring services: Help us understand traffic, performance, and errors.
6.2 No Data Sales
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6.3 Legal Requirements
We may disclose information if required by law, court order, or to protect our rights and the safety of our users.
7. International Data Transfers
FretTracks is based in the United States. If you use the site from the EU, UK, Australia, or other regions, your information may be transferred to, stored, and processed in the United States.
For EU and UK users, we use appropriate safeguards where required by law. Our third-party service providers maintain their own transfer and privacy safeguards.
8. Data Storage and Security
Feedback submissions are stored so we can review, moderate, and respond to them.
Approved public comments may be displayed on the Feedback page only when permission was granted.
Demo-video submissions are reviewed before any potential public use.
Technical abuse-prevention data is retained only as needed to protect the service.
Access to moderation data is restricted to authorized administrators.
9. Data Retention
Feedback: Retained while useful for site improvement or moderation history unless deletion is requested and legally required.
Approved Public Comments: Retained while displayed publicly, unless removed by us or deletion is requested and legally required.
Analytics Data: Anonymous or aggregated usage data may be retained for service improvement.
Abuse-Prevention Data: Retained only as needed to prevent spam and protect the service.
10. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal information. You may also request that we remove a public comment you previously allowed us to post.
To exercise privacy rights, contact us at support@frettracks.com. We will respond within the timeframe required by applicable law.
11. Children's Privacy
FretTracks is not intended for children under 13, or under 16 where local law requires a higher age. We do not knowingly collect personal information from children below these ages. If we discover such information has been collected, we will delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. Your continued use of FretTracks after changes are posted means you accept the updated policy.
13. Contact Us
FretTracks Labs LLC
San Diego, CA, United States
Email: support@frettracks.com