Privacy Policy

1. Introduction

FretTracks (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use the FretTracks mobile application (“App”).

2. Information We Collect

2.1 Account Information

• Email Address (Optional): Used solely for account management and service-related communications.
• User ID: A unique identifier for managing your subscription and app preferences.

2.2 Usage Analytics

• App Usage Data: Anonymous statistics about features, backing tracks, and scales you access to improve our service.
• Performance Data: Anonymous technical data (e.g., crash reports) to maintain and improve the App.
• Device Information: Basic device details (iOS version, device model) for compatibility and support.

2.3 Subscription Information

• Purchase Data: Subscription status and purchase information processed through Apple’s App Store. We do not store payment card information.

3. How We Use Your Information

3.1 Service Provision

• Manage your account and subscription
• Provide access to App features and content
• Sync your preferences across devices

3.2 Communication

• Send account-related notifications (subscription status, renewals, etc.)
• Provide customer support when requested
• Send service updates and important App information

3.3 App Improvement

• Analyze anonymous usage patterns to improve content and features
• Monitor app performance and fix technical issues
• Develop new features based on user preferences

4. Email Communications and Consent

4.1 Types of Emails

With your consent, we may send you:

• Account and subscription management emails
• App updates and new feature announcements
• Educational content related to guitar learning
• Customer support responses

4.2 Your Consent and Rights

• Opt-in Required: We will only send marketing emails with your explicit consent.
• Easy Unsubscribe: Every email includes an unsubscribe link.
• Account Emails: Some transactional emails (e.g., subscription confirmations) are necessary for service operation.
• Your Choice: You can opt out of promotional emails while still receiving essential account communications.

4.3 CAN-SPAM Compliance

We comply with the CAN-SPAM Act by:

• Never using false or misleading header information
• Not using deceptive subject lines
• Clearly identifying promotional messages
• Including our physical address in emails
• Providing easy unsubscribe mechanisms
• Honoring opt-out requests promptly

5. Information Sharing and Disclosure

5.1 Third-Party Services

We use the following third-party services that may collect information:

• Apple App Store: Processes subscription payments and provides purchase data.
• Firebase (Google): Provides authentication, analytics, and app infrastructure.
• RevenueCat: Manages subscription status and billing.

5.2 No Data Sales

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and the safety of our users.

6. Data Storage and Security

6.1 No User-Generated Content Storage

We do not store any personal content, files, or user-generated data on our servers.

6.2 Data Security

• All data transmission is encrypted using industry-standard protocols.
• We implement appropriate technical and organizational measures to protect your information.
• Access to personal data is restricted to authorized personnel only.

6.3 Data Retention

• Account Data: Retained while your account is active and for a reasonable period after account deletion.
• Analytics Data: Anonymous usage data may be retained indefinitely for service improvement.
• Email Data: Email addresses are deleted when you request account deletion.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

• Access the personal information we have about you
• Correct inaccurate personal information
• Request deletion of your account and associated data
• Opt out of promotional emails
• Data portability (where technically feasible)

7.2 California Privacy Rights (CCPA)

California residents have additional rights, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

7.3 How to Exercise Your Rights

Contact us at support@frettracks.com with your request.

8. Children’s Privacy

FretTracks is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.

9. International Users

If you use the App from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located.

10. Changes to This Privacy Policy

We may update this Privacy Policy. We will notify you by:

• Posting the new Privacy Policy in the App
• Sending an email notification (if you have provided an email address)
• Updating the “Last Updated” date at the top of this policy

Your continued use of the App after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

Email: support@frettracks.com
Address: San Diego, CA, United States